HBI 2022

Tuesday June 21, 2022

12:30 pmNew Business Models

It’s all about the Patient Experience…

Digitalisation has forced a paradigm shift in the meaning of ‘patient experience’. In a blended model of face-to-face and hybrid interactions and care plans – how to research, manage and measure customer experience needs a rethink; how to engage, communicate and build loyalty needs a reset. With more touchpoints, now is the time to unlock the strategic value in patient experience and establish as a core strength and asset to your business. In this panel we’ll explore these questions and more, with practical examples for how organisations are approaching the next generation of patient experience.

Speakers include:
Dr Wolfgang Hofmann, Head of Strategy and Corporate M&A – BD, The Fresenius Group

Dr Joana Menezes, Executive Director,  Lusiadas Saude

Dr James Gutierrez, Chief Safety, Quality, and Patient Experience Officer, Cleveland Clinic

Moderated by: Dr Christina Triantafyllou, Head of Improving Patient Experience, Siemens Healthineers


Wolfgang Hofmann
Wolfgang HofmannHead, Fresenius Group Strategy and Corporate M&A-BDFresenius Group
Dr Joana Menezes
Dr Joana MenezesExecutive DirectorLusiadas Saude
Dr James Gutierrez
Dr James GutierrezChief Safety, Quality, and Patient Experience OfficerCleveland Clinic
Christina Triantafyllou
Christina TriantafyllouHead of Improving Patient ExperienceSiemens Healthineers

Fleming - 3rd Floor

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