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Tuesday June 21, 2022
Tuesday June 21, 2022
It’s all about the Patient Experience…
Digitalisation has forced a paradigm shift in the meaning of ‘patient experience’. In a blended model of face-to-face and hybrid interactions and care plans – how to research, manage and measure customer experience needs a rethink; how to engage, communicate and build loyalty needs a reset. With more touchpoints, now is the time to unlock the strategic value in patient experience and establish as a core strength and asset to your business. In this panel we’ll explore these questions and more, with practical examples for how organisations are approaching the next generation of patient experience.
Speakers include:
Dr Wolfgang Hofmann, Head of Strategy and Corporate M&A – BD, The Fresenius Group
Dr Joana Menezes, Executive Director, Lusiadas Saude
Dr James Gutierrez, Chief Safety, Quality, and Patient Experience Officer, Cleveland Clinic
Moderated by: Dr Christina Triantafyllou, Head of Improving Patient Experience, Siemens Healthineers
Fleming - 3rd Floor
Tuesday June 21, 2022
Unlocking the Potential of Integrated Care Chains
Moving from isolated episodes of care to care continuum enables operators to maximise customer value and scale businesses. In this session we’ll be exploring care chains, how to optimise chains vs assets, the role of digital in enabling this transformation, and how digital will unlock value through automation and efficiency.
Speakers include:
Peter Wharton-Hood, Group Chief Executive, Life Healthcare
Ville Iho, President and CEO, Terveystalo
Matthew Strassberg, Partner, MidEuropa
Moderated by Marc Kitten, Partner, Candesic
Fleming - 3rd Floor
Tuesday June 21, 2022
Seeking Consensus in the Payor / Provider Relationship
Finnish insurers have stopped health care insurance costs rising for a decade, which is a major achievement given that health care inflation often runs at 3-8% a year. In this session, we’ll explore the story behind the headlines. What is the dynamic of the payor/provider relationship that drives this result? Where is the win-win in juggling costs, quality and outcomes? We will also explore how such an approach can apply to other markets and discuss other ways that the two sides can work harmoniously.
Harri Aho, Director, Lahi Tapiola
Jussi Rantanen, CEO, Strand Med
Sneh Khemka, CEO, Simply Health
Moderated by Sue Saville, Broadcast Journalist, former ITV Medical Correspondent
Whittle - 3rd Floor
Tuesday June 21, 2022
Addressing the health workforce crisis
Workforce and capacity constraints are the biggest barrier to growth for health care. So what can operators do differently to increase capacity and throughput? What role can automation play to drive efficiency and optimise clinical staff time? How can the redeployment of non-clinical staff change workflows and increase productivity? We’ve selected three case studies to inspire new ideas and thinking as you tackle this critical challenge.
Speakers include:
Ghada Trotabas, Executive Vice President and Managing Director, Great Britain and Ireland, Siemens Healthineers
Sonia Kelly, Head of Clinical Informatics, Cleveland Clinic London
Dr Federico Esposti, Chief Operating Officer, San Raffaele Hospital
Moderated by Guillaume Duparc, Partner, L.E.K. Consulting
Fleming - 3rd Floor
Tuesday June 21, 2022
Who will win the Subscription War and Why?
Subscription models from health care providers and insurers are taking off across the globe. The hope is that this will enable rapid, asset-light expansion into new sectors or countries. Some directly target individuals and their families, some are aiming at the SME/corporate market.
So which models will succeed – and which fail? In this panel, we’ll put three subscription models under the microscope to identify what constitutes success – and how to achieve it.
Speakers include:
Somesh Chandra, CEO, Employee Benefits of AXA Domestic Markets, AXA Group
Prof Sneh Khemka, CEO, SimplyHealth
Fredrik Ragmark, CEO , Medicover
Moderated by Kirsty Withams, Intelligence Editor, Healthcare Business International
Fleming - 3rd Floor
Tuesday June 21, 2022
Extracting Value from Data
Data is the new currency in healthcare, with digitisation driving a data explosion. But how do you extract value to improve patient care, generate extra revenue or build new relationships? In this session we’ll explore the different ways that operators are making money and achieving competitive advantage through data. We also dig into the problems: poor data quality, inefficient analytic processes, underutilised data and a lack of interoperability.
Speaker include:
Bjorn von Siemens, Co-Founder and Chief Business Officer, Caresyntax
Juan Carlos Negrette, Director, Global Health
Dr Axel Heitmuller, Managing Director, Imperial College Health Partners
Moderated by : John Deverill, General Manager, Partnerships and Solutions, EMEA, GE Healthcare
Fleming - 3rd Floor
Wednesday June 22, 2022
Wednesday June 22, 2022
How to Build a Brand – Interactive Workshop
How do you best build a robust health care brand? Building B2C loyalty and trust with new patients/clients, creating a company people enjoy and seek to work for, building B2B partnerships with regulators and payors – these priorities leave many questions. Should they all be aligned? How do you best measure effectiveness? How do you best implement?
Workshop Leader:
Kirsty Bashforth, SVP, Chief Business Officer, Diaverum
Diaverum has spent the last two years on a rapid brand building exercise and Kirsty will share this story and learnings. Kirsty is an expert in communications, organisational culture and change management, and the author of Culture Shift (Bloomsbury 2019). She spent over 20 years at BP including as Director of Values.
After a short presentation, delegates will work in small groups to discuss their brand building issues before feeding back their learnings to the wider group. This interactive workshop is your opportunity to share your thoughts and opinions whilst learning from the success and mistakes of others.
St James - 4th Floor
Wednesday June 22, 2022
How to go International – Interactive Workshop
Taking a successful business model into new geographies is an attractive proposition to grow your P&L. But how do you navigate different jurisdictions, cultures and regulatory frameworks? How do you decide which country is right for you or not? For mid-size companies yet to make their first international move or for companies continuing to assess opportunities for expansion, this workshop will tackle these critical questions.
Workshop Leader: Hamid Yunis, Partner, McDermott Will & Emery
Hamid has substantial global health care experience in innovative structures for complex joint ventures, public-private partnerships and funding arrangements including international ventures. He has spent more than 20 years advising on complex transactions for private equity, sovereign wealth funds, health care providers, medtech and infrastructure clients.
After a short presentation, delegates will work in small groups to discuss their digital transformation issues before feeding back their learnings to the wider group. This interactive workshop is your opportunity to share your thoughts and opinions whilst learning from the success and mistakes of others
St James - 4th Floor
Wednesday June 22, 2022
Building Capacity and Care Pathways through Partnerships
How do governments best build capacity quickly? Through partnerships with the for-profit sector. Using the case study of diagnostic imaging networks in the UK and Nordics this session explores how partnerships enable new care pathways to be created, encompassing digital transformation, workforce development and improved patient experience. What other countries and sectors could this model be adopted?
Dr Steve Powell, Owner, SKP Advisory Services
Dr Johannes Alberts, VP European Clinical Operations, Perspectum
Dr Petri Bono, Chief Medical Officer, Terveystalo Plc
David Cahill, Chief Commercial Strategy Officer, Alliance Medical
Moderated by Simon McGuire, Regional General Manager, GEHC
Fleming - 3rd Floor
Wednesday June 22, 2022
Expanding Care at Home
Care delivered at home is set to soar as new monitoring, diagnostic and telehealth technology creates new models of care. In this session we’ll explore how operators are managing the transition and the impact on inpatient care, their asset base, care pathways, etc. What are the implications for the traditional healthcare enterprise?
Speakers include:
Thierry Chiche, CEO, Elsan
Chris Malone, UK Managing Director, Luscii
Moderated by Sue Saville, Broadcast Journalist and Former ITV Medical Correspondent
Whittle - 3rd Floor
Wednesday June 22, 2022
New Approaches to Training
With a soaring global shortage of health care professionals, operators have to re-strategise and develop innovative approaches to bridge the gap. In this case study-led session we’ll examine novel approaches to attracting the right people, developing in-house training programmes and increasing retention by becoming an ‘employer of choice’.
Speakers include:
Dr Jurgen Laartz, CEO and Founder, EDU
Dr Nadine Hachach-Haram, Founder & CEO, Proximie
Richard Banks, Group Strategy Director and European Managing Director, Virtus Health
Moderated by Charles Dalton, Senior Health Specialist, IFC
St James - 4th Floor