Reading reviews of a GP practice in London recently, the phrase “terrible customer service” was frequently used. Throw in the mix other complaints about calls being left on hold, little information on the website and having to wait to be seen are comments you might also see on a review for a bank or broadband …
Healthcare, like most other sectors is becoming increasingly consumerised brought on by an uptick in digital transformation rapidly progressed by the pandemic. Patients now expect to be able to access healthcare like they would groceries, restaurant food or the latest blockbuster. They want to access it quickly and seamlessly, where they live, work and play. …
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